How do I provide a customer a refund?

  • Please use the 'Provide a refund' form.

Tapingo POS not working:

Change/Edit menu & hours:

  • Please email all menu and hours changes to
  • For items out of stock or emergency shut downs, please call Support at 888-827-5055.

Venue not open in Tapingo app:

  • Please check with campus IT to make sure that the campus’ network is up and running.
  • Please check your POS and make sure that the light/status bars are green

If all is green, but the venue is still not online, please contact Support at 888-827-5055

If POS is not green, please see our troubleshooting instructions